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Knowledge base
General (5)
FAQ (5)
What equipment or accessories should I carry each session?
How to contact Stripe?
How do I onboard onto Stripe?
View all 5
Getting Started (3)
What if I show up to a session and can't find anyone?
How to book a session on InstaTrainMe
Is InstaTrainMe primarily sales-based, or will trainers be provided with clients?
General Best Practices (7)
Before you start your On-Site Session
Before you start your Virtual Session
During the session
View all 7
Manage Your Account (2)
How do I add my emergency contact information?
Managing Personal Details on InstaTrainMe
Merchandise (1)
Merchandise FAQs
Trainers (13)
Tax information (9)
How to file your taxes.
How do I access tax forms from previous years?
Why do I need to provide my SSN/EIN?
View all 9
Trainer Getting Started (3)
What should I wear?
Instant Requests
Why are references checked?
Trainer Best Practices (9)
Outdoor Fitness Guidelines
When you arrive at your session
Once your session has ended
View all 9
Manage Your Account (3)
What do I need to complete a profile?
How do I get my InstaTrainMe application approved?
My application says it "needs corrections". What does that mean?
Gig Information (4)
When can I start using the app?
What occurs when I complete these steps?
What about References?
View all 4
Payments (10)
How can I ensure that I receive payment for the services I deliver through InstaTrainMe?
What happens if my session is canceled with under 24 hours notice?
How do I access my payments? (US)
View all 10
Working a Session (5)
How do I enable Motion and Fitness Tracking?
Why do I need to enable push notifications?
How do I enable push notifications?
View all 5
Owning Your Success With InstaTrainMe (2)
What factors determine your quality score?
Understand your Performance Score
Cancellation Policy (7)
Walking off sessions
No-show to work
Late cancels
View all 7
Live Session (2)
What happens if I'm running late to a session?
What should I do now that I know I'll be late?
Trainers Fraudulent Use Policy (4)
Fraudulent Use Policy
Consequences of violating the Fraudulent Use Policy
Notifying Trainer of Fraud
View all 4
Preparing For A Session (5)
How is my location used?
When does InstaTrainMe track location?
Performance Guidelines
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Trainers Health Safety Protocols (6)
What are the vaccination mandates?
Do Trainers need to be vaccinated?
Where can I find vaccination resources?
View all 6
Users (3)
Users Best Practices (8)
Before your session starts On-Site
Outdoor Fitness Guidelines
When you arrive at your session
View all 8
Users Health Safety Protocols (5)
Updating your vaccination status on our App
What are the vaccination mandates?
Where can I find vaccination resources?
View all 5
Users Fraudulent Use Policy (4)
Fraudulent Use Policy
Consequences of violating the Fraudulent Use Policy
Notifying User of Fraud
View all 4